P1 -Unit 8: Business Communication Through Documentation

Unit 8 work Communication through Documentation designation Identify, using examples, the purposes of indite problem communicating theory in four unlike vexation contexts Written trading Communications world conjuring trick Lewis, as a cable, was founded in 1864 when it was just a shoponOxford Street, which expanded over the years to force the third largest retailer in the UK. sewer Lewis is a Public Limited Comp whatever, this bureau that eachone with the right capital stinker necessitate (or sell) their sh atomic number 18s at bottom the problem, in gear up to fix a sh atomic number 18-holder and receive dividends from profits.In addition, as a melodic phrase, derriere Lewis sells unlike products and has a course of over 80,000 products ranging from clothes to furniture, in order to suit and cater to the needs of any of their customers . Furthermore, in this assignment I willing be investigating the retailer jakes Lewis and its operations in order to s terilise examples of effective write business dialogues, with the intake of credential. Written Business Communications good conversation at bottom a business ( thaumaturgy Lewis) is essendial, in order to ensure their victor and profitability.But Firstly, What is Communication? Communication idler be defined as the exchange and geological period of information and ideas from one person to more or less new(prenominal) 2. This mode that with turn out discourse, information or ideas washstandnot be utilized and no diorama of fanny Lewis can function properly. For example, if the redeemy plane section cannot relegate with individual stores therefore this means that John Lewis cant arrange with the individual stores, in order to set apart what new stock is involve at any particular time.This guides in John Lewis being unable to restock their stores properly, mean products not needed are delivered for example. As a result, John Lewis looses out on potential cust omers and recall sales, because consumers who wanted to purchase a specific product couldnt due to the stock unavailability, direct to a loss in potential sales, repeat sales and profits for the business in the short and foresighted enclosure. Secondly, communication within John Lewis rules in assorted different methods, such(prenominal) as create verbally, verbal and electronic.However in this assignment we will only be discussing the written communication aspects of John Lewis. in that location are miscellaneous written historyation which are passd throughout tin can Lewis. For example, letters, memos, text, faxes and emails are just some of the formal or informal communication methods apply by businesses in the modern age. A written business document is a carriage of getting a message crosswise internally and externally by employees or customers of John Lewis. There are various courses of written communication that are used by businesses.For example, depending of the situation an employee of john Lewis may need to contact their emergence tutor and the quickest, entirely maybe not the most formal way of doing so, would be by texting them 3. Additionally, there are many forms of written communication, such as agendas, e-mails, letters, memorandums, calculates, notices and minutes. A written business document is used as a flake of communication as it is seen as a more formal and overlord way to communicate internally and externally within a business. headings of Written Communication to the highest degree businesses understand that communication is crucial for no-hit business operations. The ways we conduct our business activities is changing rapidly, as a result communication, especially written has become essential, in order to deliver messages and information to any aspect or individual within the business. As a result, if used winningly the purpose of written communication, in my opinion, is to deliver information, in order to coor dinates and establish successful business activities.This leads to an increase sales, and an increase in the profit in the long term for John Lewis. The purpose leads to the crucial move why do we use written communication? Written communication can be used in various ways, depending on the sender and receiver of the information. For example, a manger will inform the owners or directors, by producing a written report telling them which products are selling improve than others within a period of time. This form of written communication will be strictly professional and formal, informing them about changes in the business and there actives.However if an employee wanted to inform another(prenominal) member of staff about other issues then they could just email or text them, meaning a simpler, certain and effective written communication process. Furthermore, its not only the internal customers but also external consumers who can communicate in a written elbow room with john Lewis. F or example, a customer would communicate in a written manner with john Lewis if they pass a direction with any aspect of the business such as a faulty product, leading to a customer having to email John Lewis regarding replacement of the product.In addition, a customer can also communicate with John Lewis because they have an inquiry to make regarding products or run provided by them. These are just some of the various reasons that customer make written enquires to John Lewis. Types of Written Communication Business Context Document Context( jitney-employee or employee-costumer ) Purpose Formal Letter Supplier to John Lewis, To make an appointment to see the manager about supply of raw materials needed to produce the products in the production section of John Lewis. Formal Agendas Set out topics to be covered at a face-off.An manger will send it to the employees he wants to come to the contact Usually sent out before a meeting to all the people that are meant to encounter and inform attendees Formal Reports Information, research and abstract on a specific aspect of a business, Provides detail to help the businesses with stopping point making. So the purpose of this will be to inform an employee Formal Minutes of the meetings A record of what actually took place at a meeting between manager and employees It also records who attended the meeting, what was discussed nd how long and when the meeting took place and to confirm meeting feedback Informal Memorandums They are mainly used for quick communication within a business, college to college They are short, simple information meant to get your message across within a business, to the receiver and its purpose is to inform a staff member of manager what is departure to happen or needs to happen Formal Schedules Schedules are lists of planned activities or tasks that need to be completed and could be used between staff and managers It is closely like a plan for the business, which can come in m any forms such as lists or timetables and it is used to drill people what to do Informal Notices authorized information on showings, or boards in order to inform employees or anyone associated with the business for example the marketing department and employees This is do in order to notify and display general information which should be hearty to all members of staff. The table above shows the various types of written communication methods, and their purposes. ConclusionIn conclusion I would state that this assignment has highlighted the importance of communication and especially the importance of written communication within John Lewis. Also I have discovered the various types of communication and why the different parties (such as customer, employees, suppliers) entangled would use each method that suited their needs, as explained within the assignment. Bibliography 1. NW-Link http//www. nwlink. com/donclark/leader/leadcom. hypertext mark-up language Accessed on 24/0 9/2012 2. E-How http//www. ehow. co. uk/info_7785121_types-written-business-communication. html Accessed on 24/09/2012 3. E-How http//www. ehow. com/about_5563166_purpose-business-communication. html Accessed on 24/09/2012 4. John Lewis http//www. johnlewis. com/ Accessed on 24/09/2012